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Sarah JenkinsemailChurn risk

Refund policy clarification for enterprise addon

S
Sarah Jenkins14m ago
Hi team, we added the dedicated IP addon last month but our sending volume changed. Can we get a prorated refund if we cancel before the 45-day window?
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AI draft74% match
Hello Sarah, Thank you for reaching out! Under our standard Master Service Agreement (Terms of Service §4.2), optional add-ons such as Dedicated IPs are non-refundable after the first 30 days of provisioning because provider IP leases are committed upfront. However, we can immediately stop renewals for your upcoming billing cycle and credit the remaining unused balance toward your core contact allowance. Would you like me to apply this credit adjustment for you?
Grounded in:linkTerms of Service §4.2 (Addons & IP Leases)linkBilling Policy Doc v3.1viaflomaila-grounded-rag
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